We want you to be happy with VGE AI. Because every generation uses real computing resources the moment it runs, refunds depend on whether you have used the credits you paid for. This policy explains when you can get a refund and how to ask for one. It forms part of our Terms of Service.
1. Failed generations
If a generation fails or does not return a result because of a problem on our side, the credits used for it are returned to your balance automatically. You do not need to contact us.
2. Subscriptions
- Within 7 days of your first payment: if you have not used any of the credits included in your plan, you can request a full refund.
- After you have used credits, or after 7 days: payments are non-refundable. You can cancel at any time to stop future renewals; your plan and its remaining credits stay available until the end of the current billing period.
- Renewals: automatic renewals are non-refundable once the new billing period has started, unless you have not used any credits from that period and contact us within 48 hours of the renewal charge.
- Upgrades: when you upgrade, the unused value of your current plan is credited against the new plan at checkout, so no separate refund is issued.
3. Credit packs
- Unused credit packs can be refunded in full within 7 days of purchase.
- Once any credits from a pack have been used, the pack is non-refundable.
4. When we do not offer refunds
- Dissatisfaction with the creative result of a generation that completed successfully. AI output varies by nature, so we recommend trying your idea with free credits first.
- Free credits or promotional credits.
- Accounts suspended or closed for breaking our Terms of Service.
- Credits that were used, even partially.
5. Billing errors
If you were charged twice, charged the wrong amount, or charged after cancelling, contact us and we will refund the incorrect charge in full.
6. How to request a refund
Email [email protected] from the email address linked to your account and include:
- the date and amount of the charge;
- the plan or credit pack you bought; and
- the reason for your request.
We aim to reply within 3 business days. Approved refunds are returned to your original payment method; depending on your bank, they can take 5–10 business days to appear. When a refund is issued, the related credits are removed from your account.
7. Your legal rights
This policy does not affect any rights you have under the consumer laws of your country. Where the law gives you a right to a refund that is broader than this policy, the law applies.
8. Contact
Questions about billing or refunds? Email us at [email protected].